Contact Nhume
Contact support if you need help with the service or want to report a concern.
Email support
You can also email support@nhume.com.
Include the journey route, approximate date and a clear description of what happened. Do not email passwords, passport copies, full payment details or other sensitive documents.
Safety concerns
If someone may be in immediate danger, contact the local police or emergency services first. Nhume is not an emergency service.
Accessibility support
Tell us which page you were using, what you were trying to do and what made it difficult. You can read more in our accessibility statement.
Before contacting us
You may find a quicker answer in the frequently asked questions or safety guidance.