Help and support

Find guidance about using Nhume, managing an arrangement or raising a concern.

Using Nhume

Learn about posting, requesting, inspection and handover.

Check prohibited items and the checks both people should make.

Get quick answers about matching, payment and changing plans.

Tell us about a problem or ask for help with the service.

Tell the other person as soon as possible. Do not hand over an item if the new route, traveller or timing has not been agreed.

Contact the police or relevant emergency service first. Nhume is not an emergency service.